To ensure you receive the best treatment possible, the treatment team at the Cancer Center of Hawaii makes every effort to ensure patients are aware of both their rights and responsibilities — and that their rights are upheld through every step of the cancer treatment process.
As a patient, you have the right to:
- Be treated compassionately, with respect, consideration and dignity.
- Be cared for by properly trained and professional personnel.
- Confidential management of your private health care records and information.
- Participate in decisions involving your healthcare, and be informed of any responsibilities you may have in the care process — unless for medical reasons this is not possible.
- Be informed of the services offered by our practice.
- Change physicians if you wish.
- Refuse treatment or services.
- Be informed of our charges and policy concerning billing and payment for services.
- Be informed of the process for submitting a complaint to both our practice and the State Department of Health.
- Privacy of your medical records. A copy of our Privacy Practices will be given to you.
As a patient, you have the responsibility to:
- Follow directions, specifically as those instructions relate to treatment preparation and skin markings.
- Ask questions about any aspect of your treatment procedure or follow-up.
- Provide accurate information. We expect patients to provide clear and accurate contact information, insurance coverage and health history.
- Accept financial liability. You are responsible for your bill.
- Respect and protect others. Due to the compromised immune systems of our patients, sick or recently immunized adults or children should not come to the Cancer Center of Hawaii.
Please don’t hesitate to contact the Cancer Center of Hawaii with any questions regarding patient rights and responsibilities.